N-Gage Properties (“we,” “us,” “our”) is a real estate management organization based in Winnipeg, Manitoba, committed to providing high-quality rental suites and property management services. We value your privacy and are dedicated to protecting the personal information we collect from tenants, applicants, employees, and website visitors. This Privacy Policy explains what information we collect, how we use it, how you can opt out, and how we safeguard it in compliance with applicable laws, including PIPEDA.
Information We Collect
We collect personal information to manage properties, process applications, and communicate with you. This may include:
- Contact Details: Name, address, email, phone number (including mobile).
- Rental-Related Data: Lease agreements, payment history, credit checks (with consent), maintenance requests.
- Website Data: IP address, browser type, and form submissions
How We Use Your Information
We use your information to:
- Process rental applications and manage tenancies.
- Communicate with you (e.g., via email, SMS/MMS with verbal consent).
- Address maintenance or safety issues.
- Improve our services and website functionality.
Consent for SMS/MMS Communication
If you provide your mobile number and opt in via our verbal or written consent, you agree to receive SMS/MMS updates (e.g., rent reminders, maintenance alerts). The form links to this Privacy Policy and clearly states your consent is voluntary.
Sharing Your Information
- No Marketing Sharing: We do not share or sell your mobile phone or personal information to third parties for marketing purposes.
- Limited Disclosure: We may share with:
- Service providers (e.g., electricians for repairs) under strict confidentiality.
- Legal authorities if required (e.g., RTB disputes).
How to Opt Out (Post Tenancy)
- SMS/MMS: Reply “STOP” to any message or email hello@n-gagegroup.com
- Email: Email “unsubscribe” in our emails or contact us.
- Other Contact: Write to us at the address below to opt out of all communications.
Data Protection
We use secure systems (e.g., encrypted databases, password-protected files) to protect your information. Access is limited to staff who need it for their duties. Physical records (e.g., leases) are stored in locked offices at 473 Langevin St, Winnipeg, MB R2H 2V7.
Your Rights
You can:
- Request access to your personal information.
- Correct inaccurate data.
- Ask us to delete it (unless legally required, e.g., lease records).
Contact us at hello@n-gagegroup.com (204) 201-2400
Retention
We keep information only as long as needed for tenancy management or legal purposes (e.g., 7 years for tax records), then securely destroy it (shredded paper, wiped digital files).
Third-Party Links
Our website may link to external sites (e.g., payment portals). We’re not responsible for their privacy practices—review their policies separately.
Updates
We may update this policy. Check www.n-gageproperties.com/privacy-policy for the latest version. Significant changes will be emailed to active tenants.
Contact Us
N-Gage Properties
Email: hello@n-gagegroup.com
Phone: 204-201-2400